Cancellation Policy
We understand life gets chaotic. That’s why we send out a reminder 48 hours in advance alerting you to your upcoming appointment. If you are unable to attend, 24 hours notice is required. Login to Vagaro and cancel or reschedule your appointment. Vagaro allows cancellation and rescheduling until the 24-hour window has closed. This allows us enough time to fill appointments and contact those on the waiting list.
Cancellations less than 24 hours prior to your appointment must be made by email or phone and will incur 50% of the booked service’s fee.
Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
Credit card required for booking.
Late to Appointment Policy
Tardiness is a major disruption to our day to day operations. We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service. If reschedule applies, a 50% late rescheduling fee of the service amount will be charged.
Clients who arrive late will be charged in full for their scheduled session but will receive an abbreviated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for the hour session but will only receive 45 minutes of service.
We ask that you are on time for appointments.
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